CVE-2024-57727 — SimpleHelp Path Traversal Vulnerability
Overview
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
Vulnerability details
- CVE ID
- CVE-2024-57727
- Vulnerability
- SimpleHelp Path Traversal Vulnerability
- Vendor
- SimpleHelp
- Affected products
- SimpleHelp : SimpleHelp
- Severity
- HIGH
- Exploitation status
- Actively exploited in the wild (CISA KEV)
- Published
- 2025-02-13
Remediation guidance
CVE-2024-57727 is in CISA's Known Exploited Vulnerabilities (KEV) catalog — U.S. federal civilian agencies are required to remediate it under Binding Operational Directive 22-01. Treat it as a priority for every environment.
Apply the vendor's official security update for SimpleHelp the affected product as soon as possible. Where a patch is unavailable, apply vendor mitigations or isolate/segment exposed systems.
Hunt for indicators of compromise tied to this vulnerability and confirm logging/EDR coverage on affected assets.
Authoritative references
Remediate CVE-2024-57727 — and stay ahead of the next one
CVE-2024-57727 is listed in the CISA KEV catalog as actively exploited — treat remediation as urgent. Scan your domain free to see whether CVE-2024-57727 and other SimpleHelp issues affect you and get a prioritized remediation report (full report from ₹999) — or stream the full feed of 1,600+ actively-exploited CVEs straight into your SOC.
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